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change management | Nov 1st, 2019

What the Boeing 737 Tells Us About Complexity: Award-Winning Author Chris Clearfield for The Globe and Mail

Earlier this year, Boeing’s 737 Max aircraft was involved in two fatal crashes caused by a malfunctioning sensor. Now, as the company testifies before U.S. Congress, Chris Clearfield considers how Boeing made such a critical error, why it was overlooked by regulators, and what it all says about our... Continue Reading →