Why are Apple stores better than most retail outlets? In a recent visit to the Lavin offices, retail speaker Douglas Stephens explained. Much of it has to do with the late Steve Jobs' obsessive dedication to detail. "What Apple was very good at doing was thinking radically," Stephens says. "They...
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In a recent interview, Doug Stephens discussed Canada's dreadful e-commerce vacuum as well as—his favorite topic—the future of retail. As Stephens points out, 96% of Canadian households have high-speed internet access, yet only 8% of Canadian businesses do business online. This discrepancy is much...
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