Doug Stephens

Today’s the most exciting moment in retail history—if you can adapt to sweeping change.

Retail and Consumer Futurist | Internationally Acclaimed Author and Founder of Retail Prophet

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Doug Stephens | Retail and Consumer Futurist | Internationally Acclaimed Author and Founder of Retail Prophet
Lavin Exclusive Speaker

Doug Stephens is one of the most influential retail futurists on the planet. His talks are required listening for any company that orbits the retail world. In fully customized and thoroughly researched keynotes, Stephens shows you how to stay ahead of the changing mega-trends in demographics, economics, and technology that are resetting your industry—and, what it takes to be truly innovative. 

The founder of Retail Prophet, and rated among the Top 50 global Retail Influencers by Vend, Doug Stephens is one of the world’s foremost retail and consumer futurists. His books, The Retail Revival and Reengineering Retail have predicted with eerie accuracy, the growth and transformation of retail in the post-digital world. His research and insights have helped major organizations—such as Johnson & Johnson, Home Depot, Walmart, Disney, Google, and Intel—understand exactly how mega-trends in demographics, economics, technology, and media are forever altering consumer/brand relationships. And he explains what they need to do to adapt, evolve, and innovate. Drawing on over 20 years of experience, Stephens analyzes media trends, financial climates, demographic shifts, emerging technologies, and everything in between to provide an unrivalled insight into consumer trends.

 

“It doesn’t matter what type of retail you do—if you sell something, somewhere, you need to read Doug Stephens’ The Retail Revival. Packed with powerful insights on the changing retail environment and what good retailers should be thinking about now, The Retail Revival is easy to read, well-organized and provides essential food for thought.”

— Gregg Saretsky, President and CEO, WestJet

Too often, companies make the mistake of reacting purely to what’s going on right now, instead of working to understand what’s going to happen. Stephens gives his audiences a clear view of what’s on the horizon. Stephens’ thinking has influenced many of the world’s best-known retailers and brands, including BMW, Citibank, HP, Crayola, and Microsoft. Prior to founding Retail Prophet, Stephens spent 20 years in retail, holding senior international roles, including the leadership of one of New York City’s most iconic retail chains. He is co-host of the popular retail-focused web series The Future in Store; the syndicated retail columnist for CBC Radio Canada; and appears regularly on North American and international radio and television shows. Stephens also sits on the advisory board of David Sobey Centre for Retailing and Service Excellence.

 

Stephens’ latest book, Reengineering Retail: The Future of Selling in a Postdigital World, charts the revolution of global retail and the consumer goods market, offering marketing and sales executives a roadmap to the future. It builds off of his first book, The Retail Revival, which documents the rise of an incredible new era of consumerism leading to a complete redefinition of what retail is.  His other writing is often featured in publications such as The Wall Street JournalForbes, the National PostThe Globe and Mail, Chicago TribuneFortune Magazine, Business Insider, Daily Beast, and the Toronto Star, among many others worldwide. 

Testimonials

“I felt that was the most compelling presentation by far, maybe the most compelling I've ever seen at a marketing conference.”

Customer Relationship Management Conference (CRMC)
Testimonials

“Just wanted to follow up after a great webinar yesterday. Please let Doug know we were super pleased with how it went, with some employees of the company mentioning this was one of our best webinars. We thought Doug’s content was excellent, and his slides very engaging.”

Vision Critical
Testimonials

“On behalf of Cineplex Digital Media, I wanted to thank you for your excellent presentation on Thursday. Your insights on the future of retail and the opportunities that lie ahead were inspirational for myself and our employees. I've heard nothing but positive feedback, with many of our employees commenting that your presentation was the highlight of our meeting.”

Cineplex Digital Media
Testimonials

“As our committee reviewed a variety of speakers this year, Douglas immediately stood out from the others from the first video I saw of him presenting. Not only did he seem to be exceptionally knowledgeable about a range of highly relevant business topics, he seemed to be genuine, and, an entertaining speaker! All of these first impressions turned out to be completely accurate. Douglas was beyond good; he blew us away!”

GroupHEALTH Benefit Solutions®
Testimonials

“Douglas immediately stood out from the first video I saw of him presenting. Not only did he seem to be exceptionally knowledgeable about a range of highly relevant business topics, he seemed to be genuine, and, an entertaining speaker! All of these first impressions turned out to be completely accurate. Douglas was beyond good; he blew us away! Douglas was available several months ahead to speak with us to understand our business, and customize elements to the presentation to us and our industry. No matter what business or service you are in, your organization will be better for hearing what Douglas has to say!”

GroupHEALTH Benefit Solutions
Testimonials

“An outstanding discussion this morning. Best executive series I’ve attended. Thank you for sharing.”

SVP Global Processes, Walmart Inc.
Testimonials

“Your contribution to our conference was immeasurable and by far the most well received presentation.”

Reed Exhibitions Australia
Testimonials

“I just wanted to share with you that the feedback I got from Intel is that Doug was fantastic! It was clear that the extensive amount of time he spent on the phone with them, and in his own research and preparation, made a real difference. They found the engaging, upbeat nature of Doug’s talk and content to be the perfect close for this weary group of conference-goers. And for the icing on the cake, Terry shared with me that he found Doug to be a heck of a nice guy, very humble and genuine. Not sure I can think of a nicer compliment.”

Intel
Testimonials

“Doug’s passion for retailing and connection with consumer trends, attitudes and behaviors brought a fresh perspective and energy to Citi Retail Services annual leadership conference. We valued his willingness to push the boundaries on how retailers can better serve their customers and how our company could be a strong partner in ensuring their success.”

Citibank
Testimonials

“Thank you for delivering such a thought provoking and engaging speech! Both the chain executives and suppliers raved about it!”

Connecting Point Marketing Group
Testimonials

“Doug recently presented at a product launch for leaders in the retail world. Doug’s presentation was relevant, funny and eye-opening. The audience was captivated.”

TD Bank
Testimonials

“Doug Stephens’ keynote delivery and the insight he shared with our audience was dynamic, bold, thought-provoking, relevant and an ultimately fascinating experience. He’s an inspiring and forward-thinking presenter.”

CSPNet
Testimonials

“You were the talk of the evening with all agents realizing that change is inevitable. You hit the key points which forced all of them to look in the mirror and ultimately adjust moving forward.”

Miele
Testimonials

“Doug’s presentation was one of the highlights of our recent Retail Customer Experience Executive Summit. He loaded it with historical detail and context, and delivered it with confidence and style. He’s also an expert panel moderator. It has always been a pleasure and a privilege working with him, and I look forward to many more years of doing so.”

Retail Customer Experience
Testimonials

“Doug was invited to speak as part of our program. Doug’s was one of the most talked about presentations. He was engaging and the information he presented was fresh and insightful. I would highly recommend Doug as a speaker.”

North American Retail Hardware Association
Testimonials

“Many speakers say they will tailor their comments, but it’s the exception that I work with someone who actually does. Doug Stephens was definitely the perfect kickoff to our conference. He easily picked up on the challenges facing our stores, and not only gave them insight, but inspired them to act. His style is completely engaging, and his content just what we need. We couldn’t have asked for anything better!”

National Association of College Stores
Testimonials

“You did an excellent presentation, and one of my colleagues said you were the best futurist he’s seen…high praise since many of us see a lot of sessions and speakers!”

FMI

Speech Topics

Retail
Reengineering Retail: The Future of Selling in a Post-Digital World

Join author and internationally renowned consumer futurist Doug Stephens for an amazing tour of the future, where every aspect of the retail experience as we know it will be radically transformed.

 

Since the release of Doug Stephens’ first best-selling book The Retail Revival, change in the global retail sector has accelerated beyond even the boldest forecasts. As predicted, online giants like Amazon and Alibaba.com are growing at a dizzying pace. Hundreds of well-known brick and mortar retailers have closed their doors, and brands and retailers across categories are struggling to understand the shifting needs and expectations of a new consumer. Stephens will show you that this is only the beginning. From online to bricks and mortar, the very concept of what stores are, how consumers shop them, and even the core economic model for revenue will be profoundly reinvented. Changes are sure to affect not only retailers large and small but any business with a stake in the global retail industry. Drawing on research from his new book, Reengineering Retail: The Future of Selling in a Post-Digital World, Stephens will share actionable strategies that will separate the winners and losers in the market and show you what smart brands and retailers are doing today to secure their place in the hearts and minds of tomorrow’s consumer.

Retail
What’s In-Store?

Doug Stephens is an expert on retail business strategy, and he brings his wealth of experience and in-depth knowledge to your company in this highly customizable keynote. What are the latest retail trends within your industry or category? How are demographic and technological shifts affecting your customer base? What can your company do to stay ahead of the curve? To help your company excel in the ultra-competitive realm of retail, manufacturing or consumer packaged goods, Stephens is constantly collecting data and case studies—in a variety of fields—to give you strategies that are broad in scope, yet focused in purpose.

 
Retail
Millennial Shoppers Connecting with a New Generation of Consumers

Millennials are now the largest single generational segment on the planet. By 2017, their spending will exceed that of Baby Boomers, representing unprecedented opportunities for brands that adapt and innovate to engage them—and an existential threat to those that don’t.  

In this unique take on the Millennial shopper, Doug Stephens delivers cutting edge insight into this generation, their economic reality, social needs, their unique traits and preferences as shoppers, as well as the surprising essence of their relationships with brands. Stephens also shares the broad generalizations about Millennials that brands would be wise to avoid. This enlightening and unconventional keynote is a must-see for business leaders looking to connect with this all-important generation of consumers.

 
Big Data
Big Data and the Retail Revolution

90 percent of the data that exists today was created within the last two years. And while the sheer volume and velocity of data is definitely astonishing, what’s even more compelling is our growing capacity to gather, analyze, and make sense of it all. From social media streams, videos, and reviews to weather, traffic, and machine-to-machine communication, each day a virtual universe of data is being created. Smart brands are honing their understanding of that data and its potential impact on every aspect of their customer’s experience with their brand. This talk will provide a clear view into the future of retail by examining this new and amazing data deluge, and how pioneering brands around the world are turning it into a new world of opportunity.

 
Trends
The Future of Consumerism

In this fascinating talk, Doug Stephens tackles the future of consumerism. He sheds light on the key shifts in economics, demographics, technology, and media that are completely transforming the consumer landscape, and the very essence of how we buy. Who the consumer is, in addition to how, where, and even why they shop, is changing rapidly and forever. The way our stores look—and how we interact with them—are constantly in flux. Mobile technology, social commerce, artificial intelligence, the internet of things, virtual reality, big data, and a deluge of developing technologies are all conspiring to forever change how we buy. How do we cope with all these transformations? Stephens shares what smart brands are doing today to re-imagine their businesses and capitalize on these historic changes.

 
Innovation & Creativity
Lessons from the World’s Most Innovative Companies
In a world where mediocre will no longer cut it, what are the common strengths that the world’s most dominant brands bring to market? How exactly do top companies innovate to create uncontested market space? Most importantly, what pitfalls do great innovators avoid that most others fall prey to? Referencing years of research, this inspiring talk examines the surprising links between the world’s most successful businesses and provides actionable ideas and steps to emulate their success. It’s an uplifting and mind-expanding peek into the realm of radical innovation and strategy.