This requires clearly defined account management strategies, strong value statements and internal communications that drive the message deep into the organization. Execution is dependant on building strong multi-functional account teams covering everything from order processing, warranty response to product design, delivery and even advertising and sales promotion.No one is better equipped to help you in this vital area than Brian Harrison Smith.

Brian has 30 years of experience working on cross-functional business teams and has been educating and coaching clients on strategic customer relationships since 1988. He is an active member of the Strategic Accounts Management Association (SAMA). Recent clients include Manulife Financial, Pfizer Canada, Superior Propane, Shopper's Drug Mart, Philips Electronics and Boehringer Ingelheim. Corporate experience includes General Management, Sales, Marketing, Strategic Planning and Finance responsibilities with Exide Electronics, General Electric and Maple Leaf Foods. He also leads York University's Schulich School of Business Knowledge Based Selling and Key Account Management programs.

Through his highly customized workshops, Brian Harrison Smith equips organizations with the ability to understand and profitably manage their strategic accounts for sustainable competitive advantage. These programs help organizations enrich strategic business relationships through the use of practical tools and processes. Brian's ability to measurably enhance business relationships is based on having personally sold complex products and services to most types of strategic accounts.

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