New Videos: Elizabeth Dunn and the Science of Spending
We often assume a positive correlation between money and happiness, but in our first clip, Dunn explains how sometimes, this isn’t the case. In a recent experiment at the University of Toronto, two groups completed the same consulting work, with one group charging nine dollars an hour and the other 90. At the end of the exercise, the 90-dollar-per-hour group reported feeling stressed out and pressed for time. “In other words,” Dunn says, “Just making students’ time worth a lot of money was sufficient to turn them into stressed-out, time-squeezed consultants.” But why does this happen? What psychological factors are at play? Watch the full clip to hear Dunn’s take.
In retail, does consumer interaction really matter? How much should employees engage with consumers? Dunn and her colleagues studied two groups of customers at a busy downtown Vancouver Starbucks: one told to be “efficient”—that is, get their coffee and leave—and one instructed to be “social.” Unsurprisingly, the “social” group left with an elevated mood and increased satisfaction with their shopping experience, but they also reaped a third, more unexpected benefit. Watch to find out what it was.
Modern financial institutions encourage a spend-now, pay-later mentality, exemplified by the ubiquity of the credit card. But is this wise, financially or in terms of happiness? In another study, 30 out of 30 participants underestimated their credit card bill—and by an average of 30 percent! And those with credit card debt experience greater emotional hardship: couples in debt experience more marital conflict, and not just about money.
Dunn’s findings—including her five principles for happier spending—have been featured in numerous mainstream media outlets, such as The New York Times, The Globe and Mail, and The Times of London. To book speaker Elizabeth Dunn, author of Happy Money, contact The Lavin Agency, her exclusive speakers bureau.