Good Leadership Is All About Trust: Gen. Walter Natynczyk [VIDEO]
Part of establishing trust has to do with how you handle a situation when you get into hot water. First of all, he recommends that it is best to "go ugly early" in times of crisis. When a bad news story pops up, you must deal with it immediately and take responbility for it publically. When you do, you stand up for the people who know the truth. Putting the truth out there—no matter how difficult it can sometimes be—garners people's trust, which makes them feel comfortable sharing ideas with you. And when they do, he says, it's crucial that you listen.
Establishing trust and loyalty between himself and his troops is something Gen. Natynczyk has a great deal of experience with—and something he says also translates to business. With a wealth of experience, Gen. Natynczyk is comfortable making quick decisions under pressure. While he has learned many hard lessons in his life, he is a light-hearted and engaging speaker at the podium. Nicknamed "Walt From Winnipeg", he not only commands attention and respect, but can bring his lessons down to the indidivual level.